CCST IT Support
Master the fundamentals of IT support with the Cisco Certified Support Technician IT Support certification. Learn computer hardware, software troubleshooting, operating systems, basic networking, and customer service skills. Great foundation for help desk and technical support roles.
Price
$199
Duration
10 weeks
Format
Live Online
Level
Beginner Friendly
Course Syllabus
Our comprehensive curriculum is designed to prepare you thoroughly for your certification exam and real-world application.
Module 1: Computer Hardware
4 topics covered
- Motherboard and CPU
- RAM and storage types
- Power supplies
- Peripheral devices
Module 2: Operating Systems
4 topics covered
- Windows basics
- macOS fundamentals
- Linux introduction
- OS installation
Module 3: Software Troubleshooting
4 topics covered
- Application issues
- System crashes
- Update problems
- Compatibility issues
Module 4: Networking Basics
4 topics covered
- Network components
- IP addressing basics
- Wi-Fi setup
- Network troubleshooting
Module 5: Mobile Devices
4 topics covered
- Smartphone components
- Mobile OS features
- App management
- Mobile security
Module 6: Customer Service
4 topics covered
- Communication skills
- Ticket management
- Remote support tools
- Documentation practices
Class Schedule
All sessions are live and instructor-led. Recordings are available for students who need to catch up.
Class Days
Saturday & Sunday
Time
10:00 AM - 12:00 PM EST
Duration
10 weeks (2.5 months)
Total Sessions
20 live sessions
Next Cohort
New cohort starts monthly. Limited seats available — reserve yours today!
Enroll for Semester
Full payment or payment plans available
Group Discount
Enroll with 3 students and get 20% off — only $159 per student